Creating the WOW moment in hospitality involves going beyond your guests' expectations to deliver memorable and delightful experiences. Bringing the WOW into your business will set you apart from the competition and build brand integrity. Join us as MGM's very own Director of Guest Experience, Amy Janfrancisco, shares her wealth of knowledge and experience on how to create WOW moments that will leave lasting impressions with your clients and guests, as well as improve the employee/work experience for you and your team.