Frequently Asked Questions
Q: I tried to register but received an error message. What happened?
A: NACE membership determines your registration package, and it is validated by using your email address. To receive member pricing, enter the primary email on your NACE member profile. If the email you enter shows as invalid, please contact NACE staff to verify the correct email address.
Q: How do I modify my registration?
A: Please contact NACE staff and provide information about the modifications you're requesting and we will be happy to assist with this.
Q: I cannot find my confirmation email. What should I do?
A: Please contact NACE staff and we will resend your confirmation.
Q: Can our chapter register as a group?
A: No, each person must register individually. However, you may pay as a group. After all the individuals in your group have registered and selected "Check" as their payment method, contact NACE staff and we will create and send a group invoice.
Q: I am paying for my registration by check. Who do I make the check payable to and where do I send it?
A: After completing your registration online, mail your check (made payable to NACE) to 10440 Little Patuxent Parkway, Suite 300, Columbia, MD 21044
Please include a copy of your confirmation email with the check, along with your phone number.
Please note: All payments are due within 30 days of registration.
Q: I paid for my registration, but I did not receive a receipt. What should I do?
A: Please contact NACE staff and we will send you a receipt.
Q: Can students attend the conference?
A: Yes, student members receive a discounted registration rate. If you are a student member of NACE, make sure to use your NACE membership email address and select the student registration.
Q: Where can I stay during the conference?
A: Richmond Marriott is the host hotel for the conference. Visit the Travel and Visit Richmond page for more information.
Q: I want to explore the area while I'm in town. What is there to do in Richmond?
A: There's lots to do in Richmond! Check out this wonderful 1-page document with hyperlinks from the Richmond Chapter of NACE.
Q: Is the Foundation of NACE Event on January 21 included in the Evolve conference registration?
A: No, but you may add a ticket to the event during or after your registration for the conference.
Q: How do I cancel my registration?
A: Contact NACE staff with your request for cancellation. Please note the cancellation and refund policy
On or before 1/3/2024 - Full refund
After 1/3/2024 - No Refunds
Q: I registered but now I'm unable to attend and our chapter would like to send someone else in my place. Is it possible to transfer my Evolve registration?
A: Contact NACE staff with your request for registration transfer.
Q: What are the health and safety protocols at the conference?
A: NACE plans to follow CDC recommendations and government restrictions in place at the time of the event. Because the landscape is constantly changing, please watch for important updates related to health and safety and reach out to NACE staff with any individual situations or questions.